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Frequently Asked Questions (FAQ)
Account Management
7 questions
Click the "Register" button on the homepage, enter your email address and create a secure password. You'll receive a verification email - click the link to activate your account and start playing immediately.
Click "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions in the email to create a new password.
Currently, email addresses cannot be changed after registration. If you need to use a different email, please contact our support team through the helpdesk system for assistance.
To delete your account, please contact our support team through the helpdesk. We'll need to verify your identity and process any pending withdrawals before account deletion can be completed.
Accounts may be suspended for violating our terms of service, suspicious activity, or automated behavior. If your account is suspended, you'll receive information about the reason. Contact support if you believe this was done in error.
Go to your Profile page from the main menu. You can update your display preferences, leaderboard visibility, referral settings, and other account preferences. Some security-related changes may require email verification.
Login streaks track consecutive days you log into HashMined. Maintaining streaks gives you bonus XP and special rewards. Your streak resets if you miss a day, but you can build it back up for even better rewards!
Games & Gameplay
10 questions
Free clicks are bonus plays that don't count against your daily limit. You earn them by winning in games or through special promotions. Free clicks have slightly different win rates than regular clicks but offer the same types of rewards.
No, once a cell is revealed, it cannot be clicked again. The game remembers which cells you've already revealed, so choose your clicks wisely to maximize your chances of finding rewards!
Yes! As you level up your account, your win chances for both USD and free clicks increase. Higher levels also unlock access to mini-games and increase your daily click limits and reward amounts.
The Prize Wheel is a special bonus feature that occasionally triggers when you click. It offers chances to win larger USD amounts, free clicks, or special game attempts. The wheel has weighted probabilities for different prize tiers.
Free clicks expire and are removed from your account. 2 times a week, Sunday & Thursday nights at 11:59pm free clicks on all accounts are set back to zero.
HashDrop is a number-matching game where you select 6 numbers and we draw winning numbers daily. Match 4+ numbers to win prizes! The more numbers you match, the bigger the reward. Tickets may be earned through gameplay or special promotions.
Safe Crack is a code-breaking game where you attempt to crack a virtual safe by guessing the correct combination. Successful cracks reward you with USD or special bonuses. You earn Safe Game attempts through Plinko or other mini-games.
Hash Your Luck is a luck-based game with instant results. Play your attempts to win various prizes including USD, free clicks, and bonus XP. The game features different prize tiers with varying probabilities.
Mini-games unlock as you level up: Prize Wheel (Level 1), Plinko (Level 4), HashDrop varies by level, and other games unlock at higher levels. Check your level progression to see what games are available to you.
Yes, most mini-games have daily attempt limits to ensure fair play. These limits typically increase with your level. Plinko, Safe Crack, and other games have specific daily or per-period limits.
General Information
12 questions
HashMined.com is a cryptocurrency gaming platform where you can play various games to earn real USD rewards and free clicks. Our main game is a grid-based clicking game where you reveal cells to find hidden rewards. We also feature mini-games like Plinko, HashDrop, Safe Crack, and more!
Yes! HashMined.com is completely free to play. You don't need to make any deposits or purchases to start earning rewards. Simply register an account and start clicking to earn USD and free clicks.
Getting started is easy! 1) Create a free account by registering with your email, 2) Verify your email address, 3) Start playing the grid game by clicking on cells, 4) Unlock more games as you level up, 5) Earn rewards and level up your account!
You can earn two main types of rewards: USD (real money that can be withdrawn) and Free Clicks (additional plays). As you level up, you unlock access to mini-games that offer special rewards like Safe Game attempts and bonus XP.
Currently, HashMined.com is optimized for web browsers on both desktop and mobile devices. You can play directly from your phone's browser for the full experience. A dedicated mobile app may be developed in the future.
HashMined.com is available worldwide, though some countries may have restrictions due to local regulations. If you cannot access the site, it may be due to regional restrictions in your area.
Key rules include: no automated tools or bots, one account per person, no abuse or exploitation of bugs, no offensive behavior, follow withdrawal procedures properly. Violating rules can result in account suspension or termination.
No, only one account per person is allowed. Multiple accounts will result in suspension of all accounts and forfeiture of balances. This policy ensures fair play for all users.
Absolutely not. Any form of automation, bots, scripts, or tools that play the game automatically are strictly prohibited. We have detection systems in place, and violators face immediate account suspension.
Violations can result in warnings, temporary suspension, or permanent account termination depending on severity. Serious violations may result in forfeiture of account balances. We take fair play seriously to protect all users.
We use industry-standard security measures to protect your data. Personal information is encrypted, stored securely, and never shared with third parties except as required for payment processing. Read our Privacy Policy for full details.
While HashMined is a skill-based gaming platform, we support responsible gaming. If you feel you're spending too much time or developing unhealthy habits, please seek help from gambling addiction resources and consider taking a break from the platform.
Referrals & Affiliates
6 questions
Share your unique referral link with friends. When they register and start playing, you earn commissions on their winnings! Commission rates depend on your level, and you can track your referral earnings in your dashboard.
Commission rates vary by your account level, typically ranging from 5-15% of your referrals' USD winnings and 2-10% of their free click wins. Higher levels earn better commission rates as a reward for loyalty.
Your personal referral link is available in your Profile section under "Referral Program" or in the main menu under "Affiliate". Copy this unique link to share with friends and track your referral success.
Referral commissions are credited to your account in real-time when your referrals win rewards. You can track commission earnings in your dashboard and withdraw them like regular winnings once you meet minimum thresholds.
No! You can refer unlimited people. The more active referrals you have, the more you can earn in ongoing commissions. Focus on referring people who will enjoy playing regularly for the best long-term earnings.
You can refer people from any country where HashMined is available. However, some countries may have restrictions. Referral commissions are paid regardless of your referrals' locations, as long as they can access the platform.
Rewards & XP
6 questions
You earn XP (Experience Points) by playing games, logging in daily, winning rewards, and maintaining login streaks. As you accumulate XP, you level up, which unlocks new games, increases win chances, raises daily limits, and improves reward amounts.
Leveling up brings multiple benefits: increased win chances for USD and free clicks, higher daily click limits, access to new mini-games, better reward amounts, and special level-up bonuses. Each level makes the platform more rewarding!
XP amounts vary by activity and your level: clicking gives base XP, wins provide bonus XP, daily logins award streak bonuses, mini-games offer completion XP, and maintaining weekly streaks gives significant bonuses. Higher levels often provide more XP for activities.
HashMined offers several reward types: USD (real money for withdrawals), Free Clicks (bonus game plays), Safe Game Attempts (special mini-game plays), XP Bonuses (faster leveling), and special event rewards during promotions.
Yes, there are daily limits to ensure fair play: maximum USD that can be won per day, maximum free clicks earnable daily, and limits on mini-game attempts. These limits increase significantly as you level up.
Daily limits reset every 24 hours from when you first played that day. You can see your current usage and reset time in your dashboard. Plan your gameplay to maximize your daily earning potential!
Technical Support
7 questions
Check your spam/junk folder first. Add our email addresses to your safe sender list. If you still don't receive emails, try updating your email address or contact support. Email delivery can sometimes be delayed by your email provider.
This can happen due to connection issues or browser problems. Try refreshing the page, clearing your cache, or switching browsers. If the problem continues, note which cells you clicked and contact support for assistance.
Slow performance can be caused by: poor internet connection, browser issues, too many tabs open, or device performance. Try closing other applications, using a faster internet connection, or contacting support if the issue is widespread.
We appreciate bug reports! Contact our support team with: 1) Detailed description of the bug, 2) Steps to reproduce it, 3) Your browser and device information, 4) Screenshots if helpful. We work quickly to fix reported issues.
HashMined works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Older browsers may have compatibility issues. For the best experience, keep your browser updated to the latest version.
Yes! HashMined is optimized for mobile browsers. The interface adapts to your screen size for easy gameplay on phones and tablets. Some features may be easier to use on larger screens, but full functionality is available on mobile.
Use our helpdesk system accessible from the main menu. Provide detailed information about your issue, including your account details, device information, and steps you've already tried. We respond to support tickets within 24 hours typically.
Withdrawals & Payments
8 questions
Go to the Withdrawals section in your account, enter the amount you want to withdraw (minimum $25), provide your payment details, and submit your request. Withdrawals are typically processed within 1-3 business days after approval.
The minimum withdrawal amount is $25 USD. This helps cover processing fees and ensures efficient payment processing. Focus on building up your balance through consistent gameplay to reach the minimum threshold.
We support various payment methods including PayPal, bank transfers, and cryptocurrency payments. Available methods may vary by region. Check the withdrawal page for current options in your area.
Withdrawal processing times vary by method: PayPal typically takes 1-2 business days, bank transfers take 2-5 business days, and cryptocurrency payments are usually processed within 24 hours. All withdrawals are manually reviewed for security.
Small processing fees may apply depending on the withdrawal method and amount. These fees help cover payment processor costs. Exact fees are displayed before you confirm your withdrawal request.
Withdrawals may be rejected for: insufficient balance, account verification issues, suspicious activity, incorrect payment details, or violation of terms. Contact support if you need clarification on a rejected withdrawal.
Account verification may be required for larger withdrawals or based on activity patterns. This helps protect your account and comply with financial regulations. Verification typically involves confirming your identity and payment details.
Yes, withdrawal limits exist based on your account level and verification status. Higher-level accounts typically have higher limits. These limits help manage platform liquidity and prevent abuse.