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Frequently Asked Questions (FAQ)
Account Management
3 questions
Click "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions in the email to create a new password.
Accounts may be suspended for violating our terms of service, suspicious activity, or automated behavior. If your account is suspended, you'll receive information about the reason. Contact support if you believe this was done in error.
Login streaks track consecutive days you log into HashMined. Maintaining streaks gives you bonus XP and special rewards. Your streak resets if you miss a day, but you can build it back up for even better rewards!
Games & Gameplay
2 questions
No, once a cell is revealed, it cannot be clicked again during your current session. The game remembers which cells you've already revealed, so choose your clicks wisely to maximize your chances of finding rewards!
Free clicks expire twice per week: Sunday and Thursday nights at 11:59pm EST. All accounts have their free click counts reset to zero during these times, so make sure to use your free clicks before they expire!
General Information
3 questions
No, only one account per person is allowed. Multiple accounts will result in suspension of all accounts and forfeiture of balances. This policy ensures fair play for all users and prevents abuse of the referral system.
Absolutely not. Any form of automation, bots, scripts, or tools that play the game automatically are strictly prohibited. We have advanced detection systems in place, and violators face immediate account suspension.
We use industry-standard security measures to protect your data. Personal information is encrypted, stored securely, and never shared with third parties except as required for payment processing and offer completions. Read our Privacy Policy for full details.
Referrals & Affiliates
4 questions
Share your unique referral link with friends. When they register and start playing, you earn commissions on their winnings! Commission rates are based on your level (5% for levels 1-24, 10% for level 25+), and you can track your referral earnings in your dashboard.
Your personal referral link is available in your Profile section under "Referral Program" or in the main menu under "Affiliate". Copy this unique link to share with friends and track your referral success through your dashboard.
No! You can refer unlimited people. The more active referrals you have, the more you can earn in ongoing commissions. Focus on referring people who will enjoy playing regularly for the best long-term passive earnings.
Yes! You earn commissions on both USD winnings and HashShards earned by your referrals through offer completions. This means you benefit from all of your referrals' earning activities across the entire platform.
Rewards & XP
6 questions
HashShards are earned exclusively through completing offers via our AdGem integration. These include downloading mobile apps, completing surveys, signing up for services, and other promotional activities. Check the Offers section to see available opportunities.
Yes, HashShards are tracked separately from your main USD balance earned through gameplay. However, both count toward your total withdrawable amount, and HashShards can be converted to USD when making withdrawals.
You earn XP (Experience Points) by playing games, logging in daily, winning rewards, maintaining login streaks, and completing offers. As you accumulate XP, you level up, which unlocks new games, raises daily attempt limits for The Grid, and improves reward amounts including USD rewards. The higher your level, the more you earn!
XP amounts vary by activity and your level: clicking gives base XP, wins provide bonus XP, daily logins award streak bonuses, mini-games offer completion XP, offer completions give substantial XP, and maintaining streaks provides significant bonuses.
Yes, there are daily limits to ensure fair play and platform sustainability: maximum USD that can be won per day, maximum free clicks earnable daily, and limits on mini-game attempts. These limits increase significantly as you level up.
Daily limits reset every 24 hours in a rolling window system. Your personal reset time is tracked individually, and you can see your current usage and next reset time in your dashboard. This ensures fair and consistent gameplay.
Technical Support
5 questions
Try these steps: 1) Refresh your browser, 2) Clear browser cache and cookies, 3) Try a different browser, 4) Check your internet connection, 5) Disable browser extensions temporarily. If issues persist, contact support with details about your browser and device.
Check your spam/junk folder first. Add our email addresses (@hashmined.com) to your safe sender list. If you still don't receive emails, try updating your email address or contact support. Email delivery can sometimes be delayed by your email provider.
HashMined works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Older browsers may have compatibility issues. For the best experience, keep your browser updated to the latest version.
Yes! HashMined is fully optimized for mobile browsers. The interface adapts to your screen size for easy gameplay on phones and tablets. All features including The Grid, mini-games, and account management work seamlessly on mobile.
Use our support system accessible from the main menu or dashboard. Provide detailed information about your issue, including your device information and steps you've already tried. We typically respond to support tickets within 24 hours.
Withdrawals & Payments
4 questions
Go to the Withdrawals section in your account, choose your withdrawal method (cryptocurrency or gift card), enter the amount you want to withdraw (minimum $5), provide your payment details, and submit your request. Withdrawals are processed within 1-3 business days after approval.
The minimum withdrawal amount is $5 USD. This low threshold ensures you can access your earnings quickly while covering processing costs. Your total balance (USD + HashShards) must meet this minimum to request a withdrawal.
Through our NOWPayments integration, you can withdraw to: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), USD Coin (USDC), Binance Coin (BNB), Cardano (ADA), Polkadot (DOT), Solana (SOL), and other major cryptocurrencies.
Yes, withdrawal limits exist based on your account level. Higher-level accounts have significantly higher daily withdrawal limits. These limits help manage platform liquidity and prevent abuse while ensuring legitimate users can access their earnings.