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Frequently Asked Questions (FAQ)
Account Management
7 questions
Click the "Register" button on the homepage, enter your email address and create a secure password. You'll receive a verification email - click the link to activate your account and start playing immediately.
Click "Forgot Password" on the login page, enter your email address, and you'll receive a password reset link. Follow the instructions in the email to create a new password.
Currently, email addresses cannot be changed after registration. If you need to use a different email, please contact our support team through the helpdesk system for assistance.
To delete your account, please contact our support team through the helpdesk. We'll need to verify your identity and process any pending withdrawals before account deletion can be completed.
Accounts may be suspended for violating our terms of service, suspicious activity, or automated behavior. If your account is suspended, you'll receive information about the reason. Contact support if you believe this was done in error.
Go to your Profile page from the main menu. You can update your display preferences, leaderboard visibility, referral settings, and other account preferences. Some security-related changes may require email verification.
Login streaks track consecutive days you log into HashMined. Maintaining streaks gives you bonus XP and special rewards. Your streak resets if you miss a day, but you can build it back up for even better rewards!
Games & Gameplay
10 questions
The Grid features a 20x20 grid of cells (400 total cells). Click on cells to reveal them - some contain USD rewards, others contain free clicks, and most are empty. You get 25 regular clicks per day, plus any free clicks you've earned. Win chances and rewards increase as you level up!
You start with 25 regular clicks per day, which resets every 24 hours. Your daily click limit increases as you level up - higher levels get significantly more daily clicks. You can also earn additional free clicks by winning them in games, which don't count against your daily limit.
Free clicks are bonus plays that don't count against your daily limit. You earn them by winning in The Grid game, completing offers, or through special promotions. Free clicks expire twice weekly (Sunday & Thursday at 11:59pm) so use them before they reset!
No, once a cell is revealed, it cannot be clicked again during your current session. The game remembers which cells you've already revealed, so choose your clicks wisely to maximize your chances of finding rewards!
Free clicks expire twice per week: Sunday and Thursday nights at 11:59pm. All accounts have their free click counts reset to zero during these times, so make sure to use your free clicks before they expire!
Hash Board is a puzzle-solving game where you guess a hidden 6-character hash. Enter combinations and receive feedback about correct characters and positions. Successfully solving the hash rewards you with substantial prizes! Unlocks at Level 1.
The Vault is a code-breaking game where you crack a digital safe by guessing the correct 4-digit combination. Each attempt gives you clues about which digits are correct. Successfully cracking the safe rewards you with valuable prizes! Unlocks at Level 2.
HashDrop is a number-matching lottery game where you select numbers and we draw winning numbers regularly. Match multiple numbers to win prizes! The more numbers you match, the bigger the reward. Participation varies by level and special promotions.
Mini-games unlock as you level up: Hash Board (Level 1), The Vault (Level 2), Plinko (Level 5), and other games at higher levels. Check your dashboard to see which games are available at your current level and what's coming next!
Yes, most mini-games have daily attempt limits to ensure fair play and game balance. These limits typically increase with your level. The Grid game uses your daily clicks, while other games have their own attempt systems.
General Information
10 questions
HashMined.com is a crypto gaming platform where you can play various games to earn real USD rewards, HashShards (virtual currency), and free clicks. Our main game features a 20x20 grid where you reveal cells to find hidden rewards. We also offer exciting mini-games including The Vault, Hash Board, Hash Break, Plinko, HashDrop, and more!
Yes! HashMined.com is completely free to play. You don't need to make any deposits or purchases to start earning rewards. Simply register an account and start clicking to earn USD, HashShards, and free clicks.
Getting started is easy! 1) Create a free account by registering with your email, 2) Verify your email address, 3) Start playing The Grid game by clicking on cells in our 20x20 grid, 4) Unlock mini-games as you level up, 5) Earn rewards, complete offers for HashShards, and level up your account!
You can earn multiple types of rewards: USD (real money for withdrawals), HashShards (virtual currency from completing offers), Free Clicks (bonus game plays), mini-game attempts, and XP to level up your account. Higher levels unlock more games and better rewards!
Currently, HashMined.com is optimized for web browsers on both desktop and mobile devices. You can play directly from your phone's browser for the full experience. A dedicated mobile app may be developed in the future.
HashMined.com is available worldwide, though some countries may have restrictions due to local regulations. If you cannot access the site, it may be due to regional restrictions in your area.
Key rules include: no automated tools or bots, one account per person, no abuse or exploitation of bugs, no offensive behavior, follow withdrawal procedures properly. Violating rules can result in account suspension or termination.
No, only one account per person is allowed. Multiple accounts will result in suspension of all accounts and forfeiture of balances. This policy ensures fair play for all users and prevents abuse of the referral system.
Absolutely not. Any form of automation, bots, scripts, or tools that play the game automatically are strictly prohibited. We have advanced detection systems in place, and violators face immediate account suspension.
We use industry-standard security measures to protect your data. Personal information is encrypted, stored securely, and never shared with third parties except as required for payment processing and offer completions. Read our Privacy Policy for full details.
Referrals & Affiliates
6 questions
Share your unique referral link with friends. When they register and start playing, you earn commissions on their winnings! Commission rates are based on your level (5% for levels 1-24, 10% for level 25+), and you can track your referral earnings in your dashboard.
Commission rates are level-based: Standard Rate (Levels 1-24) earns 5% commission on referral USD earnings and free clicks, while Enhanced Rate (Level 25+) earns 10% commission. This tiered system rewards loyal, high-level players with better earning potential.
Your personal referral link is available in your Profile section under "Referral Program" or in the main menu under "Affiliate". Copy this unique link to share with friends and track your referral success through your dashboard.
Referral commissions are credited to your account in real-time when your referrals win rewards or earn free clicks. You can track commission earnings in your dashboard and withdraw them like regular winnings once you meet minimum withdrawal thresholds.
No! You can refer unlimited people. The more active referrals you have, the more you can earn in ongoing commissions. Focus on referring people who will enjoy playing regularly for the best long-term passive earnings.
Yes! You earn commissions on both USD winnings and HashShards earned by your referrals through offer completions. This means you benefit from all of your referrals' earning activities across the entire platform.
Rewards & XP
9 questions
HashShards (HS) are HashMined's virtual currency earned by completing offers, downloading apps, and taking surveys through our AdGem partnership. 1 HashShard = $1.00 USD value, and they can be converted to USD for withdrawals or used within the platform.
HashShards are earned exclusively through completing offers via our AdGem integration. These include downloading mobile apps, completing surveys, signing up for services, and other promotional activities. Check the Offers section to see available opportunities.
Yes! HashShards can be converted to USD at a 1:1 rate (1 HS = $1.00 USD) for withdrawals. Your combined USD + HashShards balance determines your withdrawal eligibility, and you can convert HashShards during the withdrawal process.
Yes, HashShards are tracked separately from your main USD balance earned through gameplay. However, both count toward your total withdrawable amount, and HashShards can be converted to USD when making withdrawals.
You earn XP (Experience Points) by playing games, logging in daily, winning rewards, maintaining login streaks, and completing offers. As you accumulate XP, you level up, which unlocks new games, increases win chances, raises daily limits, and improves reward amounts.
Leveling up brings multiple benefits: increased daily click limits, higher win chances for USD and free clicks, access to new mini-games, better reward amounts, improved withdrawal limits, and higher referral commission rates. Each level makes the platform significantly more rewarding!
XP amounts vary by activity and your level: clicking gives base XP, wins provide bonus XP, daily logins award streak bonuses, mini-games offer completion XP, offer completions give substantial XP, and maintaining streaks provides significant bonuses.
Yes, there are daily limits to ensure fair play and platform sustainability: maximum USD that can be won per day, maximum free clicks earnable daily, and limits on mini-game attempts. These limits increase significantly as you level up.
Daily limits reset every 24 hours in a rolling window system. Your personal reset time is tracked individually, and you can see your current usage and next reset time in your dashboard. This ensures fair and consistent gameplay.
Technical Support
6 questions
Try these steps: 1) Refresh your browser, 2) Clear browser cache and cookies, 3) Try a different browser, 4) Check your internet connection, 5) Disable browser extensions temporarily. If issues persist, contact support with details about your browser and device.
This can happen due to connection issues or browser problems. Try refreshing the page, clearing your cache, or switching browsers. Make sure you're not clicking too rapidly, as the system has built-in rate limiting. If problems continue, contact support.
Check your spam/junk folder first. Add our email addresses (@hashmined.com) to your safe sender list. If you still don't receive emails, try updating your email address or contact support. Email delivery can sometimes be delayed by your email provider.
HashMined works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Older browsers may have compatibility issues. For the best experience, keep your browser updated to the latest version.
Yes! HashMined is fully optimized for mobile browsers. The interface adapts to your screen size for easy gameplay on phones and tablets. All features including The Grid, mini-games, and account management work seamlessly on mobile.
Use our support system accessible from the main menu or dashboard. Provide detailed information about your issue, including your device information and steps you've already tried. We typically respond to support tickets within 24 hours.
Withdrawals & Payments
8 questions
Go to the Withdrawals section in your account, choose your withdrawal method (cryptocurrency or gift card), enter the amount you want to withdraw (minimum $5), provide your payment details, and submit your request. Withdrawals are processed within 1-3 business days after approval.
The minimum withdrawal amount is $5 USD. This low threshold ensures you can access your earnings quickly while covering processing costs. Your total balance (USD + HashShards) must meet this minimum to request a withdrawal.
We offer two main withdrawal methods: 1) Cryptocurrency payments through NOWPayments (Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, USDC, Solana, and more), and 2) Gift cards (Amazon, Visa, Google Play, Apple, Steam, and PayPal). Available methods may vary by region.
Processing times vary by method: Cryptocurrency withdrawals through NOWPayments typically process within 24 hours, while gift card fulfillment takes 1-3 business days. All withdrawals are manually reviewed for security before processing.
Through our NOWPayments integration, you can withdraw to: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), USD Coin (USDC), Binance Coin (BNB), Cardano (ADA), Polkadot (DOT), Solana (SOL), and other major cryptocurrencies.
Small processing fees may apply depending on the withdrawal method and amount. Cryptocurrency withdrawals may have network fees, while gift cards may have processing fees. Exact fees are displayed before you confirm your withdrawal request.
Yes, withdrawal limits exist based on your account level. Higher-level accounts have significantly higher daily withdrawal limits. These limits help manage platform liquidity and prevent abuse while ensuring legitimate users can access their earnings.
Your withdrawal amount can include both your USD balance and HashShards balance. During withdrawal, HashShards are automatically converted to USD at a 1:1 rate, giving you access to your full earning potential from both gameplay and offer completions.